Privacy Policy

Inhail Trading (“Inhail,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit inhail-ph.com, purchase our products, submit an inquiry, subscribe to our communications, or otherwise interact with us.

This policy is intended to align with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable rules and guidance issued by the National Privacy Commission (NPC). The DPA emphasizes transparency, legitimate purpose, and proportionality when processing personal information.

1. Who We Are

Inhail Trading provides air-purification and indoor air-quality solutions for residential, commercial, healthcare, educational, and other environments.

For purposes of applicable data-protection laws, Inhail Trading may act as the Personal Information Controller (PIC) for personal information collected through our Website and business operations.

Business Address:
Unit 2F-OB2, The Crescent Condominium
San Miguel Avenue, Ortigas Center
Barangay San Antonio, Pasig City, Philippines

Telephone: 0999-994-9646 / 0999-220-9461
Email: philippines@smartairfilters.com
Alternate Email: info.inhailtrading@gmail.com

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

When you purchase a product, request a quotation, contact us, or submit a form, we may collect:

• Full name
• Email address
• Telephone or mobile number
• Billing address
• Delivery address
• Company or organization name
• Job title or position
• Order information
• Product preferences
• Customer-service communications
• Information included in inquiries or messages
• Information provided when requesting quotations or business proposals
• Transaction Information

When you make a purchase, we may collect information necessary to process the transaction, such as:

• Order number
• Products purchased
• Order amount
• Billing information
• Payment status
• Delivery information

Where payment is processed through a third-party payment provider, payment-card or financial information may be collected and processed directly by that provider rather than stored by Inhail.

Technical Information

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information
• Cookies and similar technologies

The specific information collected depends on the Website features and third-party services currently in use.

3. How We Use Your Information

We collect and process personal information for legitimate and specified purposes.

These purposes may include:

• Processing and fulfilling orders
• Delivering purchased products
• Processing payments
• Responding to inquiries
• Providing quotations
• Providing customer support
• Processing warranty claims
• Managing returns, exchanges, and refunds
• Communicating with customers about their orders
• Maintaining business and transaction records
• Improving our products, services, and Website
• Understanding Website usage and performance
• Sending service-related communications
• Sending marketing communications where permitted and appropriate
• Preventing fraud, abuse, and unauthorized transactions
• Protecting the security of our Website and systems
• Complying with legal and regulatory obligations
• Establishing, exercising, or defending legal claims where necessary

The NPC advises online sellers to collect only information necessary for the transaction, provide a clear privacy notice, use information only for declared purposes, retain information for an appropriate period, and securely dispose of it when no longer necessary.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information on one or more lawful bases recognized under applicable Philippine data-protection laws.

These may include:

Performance of a Contract

Processing may be necessary to process your order, deliver products, provide customer service, or otherwise perform an agreement with you.

Consent

We may request your consent where consent is required, including for certain marketing communications or other processing activities.

You may withdraw consent where applicable.

Legal Obligation

We may process information when necessary to comply with legal, regulatory, tax, accounting, or other applicable requirements.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided that the processing is lawful, proportionate, and does not improperly override your privacy rights.

5. Marketing Communications

If you subscribe to our newsletter, promotional communications, or other marketing materials, we may use your contact information to send:

• Product updates
• Promotions
• Special offers
• Company announcements
• Air-quality information
• Educational content
• Events and other relevant communications

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.

The NPC recognizes the right of data subjects to object to processing, including processing for direct marketing.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality and understand how visitors use the Website.

Cookies may be used to:

• Keep the Website functioning properly
• Remember preferences
• Improve Website performance
• Understand traffic and usage patterns
• Measure marketing or advertising performance
• Provide relevant content or functionality

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect Website functionality.

The exact cookies and tracking technologies used may change as Website features and third-party services are updated.

7. Sharing Your Personal Information

We do not sell your personal information.

We may disclose personal information to trusted third parties when reasonably necessary to provide our products and services or fulfill legitimate business and legal purposes.

These parties may include:

• Payment processors
• Banks and financial institutions
• Courier and delivery providers
• Website hosting providers
• Website developers and technical service providers
• Analytics providers
• Marketing and communication platforms
• Customer-support service providers
• Professional advisers
• Auditors and accountants
• Government authorities or regulatory bodies where legally required

Third-party service providers may process information on our behalf and may be subject to contractual, organizational, or other appropriate safeguards.

The NPC’s guidance emphasizes that data sharing should have an appropriate lawful basis and adequate privacy and security safeguards.

8. Payment Information

When you purchase products through our Website, payment may be processed using third-party payment providers.

We may receive information necessary to confirm and reconcile your payment, such as:

• Payment status
• Transaction reference
• Amount paid
• Payment method
• Relevant billing information

We do not intend to store complete credit or debit card numbers unless our payment infrastructure specifically requires and lawfully permits such storage.

Third-party payment providers may have their own privacy policies governing their processing of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Completing transactions
• Providing customer service
• Fulfilling warranty obligations
• Maintaining appropriate business records
• Resolving disputes
• Complying with legal, accounting, and regulatory requirements
• Establishing, exercising, or defending legal claims

When personal information is no longer necessary, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

10. Security of Personal Information

We take reasonable and appropriate organizational, physical, and technical measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Improper use
• Alteration
• Destruction
• Other unlawful processing

Security measures may include access controls, authentication procedures, secure systems, appropriate employee practices, and other safeguards appropriate to the nature and risks of the processing.

The Data Privacy Act and its implementing rules require organizations handling personal information to implement reasonable and appropriate security measures.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

11. Your Data Privacy Rights

Under applicable Philippine data-protection laws, you may have rights concerning your personal information, including the right to:

• Be informed about how your personal information is processed;
• Access your personal information;
• Correct or rectify inaccurate or incomplete information;
• Object to certain processing activities;
• Request erasure or blocking where applicable;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent; and
• File a complaint where you believe your privacy rights have been violated.

The NPC identifies these as among the rights provided to data subjects under the Data Privacy Act.

These rights are subject to applicable legal limitations and exceptions.

12. How to Exercise Your Rights

To exercise your privacy rights or make a privacy-related request, contact us using the details below.

Please provide enough information for us to understand and verify your request.

We may need to verify your identity before releasing, correcting, deleting, or otherwise acting on personal information associated with your request.

Email: philippines@smartairfilters.com
Alternative Email: info.inhailtrading@gmail.com
Phone: 0999-994-9646 / 0999-220-9461

We will handle requests in accordance with applicable law and our internal procedures.

13. Children’s Privacy

Our Website is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our Website may contain links to third-party websites, platforms, payment providers, social-media pages, or other services.

Once you leave our Website, your interactions with those third parties are governed by their own privacy policies and terms.

We are not responsible for the privacy practices or security of third-party websites that we do not control.

15. Social Media

Inhail may maintain accounts or pages on social-media platforms.

If you interact with us through those platforms, the platform may independently collect and process information about you according to its own privacy policy.

Information you voluntarily make publicly available through social media may also be visible to others.

16. Business Transactions

If Inhail Trading undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any such transfer will remain subject to applicable privacy obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Website functionality
• Data-processing practices
• Third-party service providers
• Applicable laws and regulations
• Privacy requirements

When we make material changes, we may update the “Last Updated” date and provide additional notice where appropriate.

The NPC recommends that privacy notices remain aligned with an organization’s actual processing practices and be updated when material changes occur.

18. Complaints and Privacy Concerns

If you believe your personal information has been processed improperly or your privacy rights have been violated, we encourage you to contact Inhail first so that we can investigate and address your concern.

You also have the right, where applicable, to lodge a complaint with the National Privacy Commission (NPC).

The NPC provides mechanisms for data subjects to file complaints concerning alleged violations of their privacy rights.

National Privacy Commission
Republic of the Philippines

For current complaint procedures and contact information, please refer to the NPC’s official website: National Privacy Commission

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Inhail Trading
Unit 2F-OB2, The Crescent Condominium
San Miguel Avenue, Ortigas Center
Barangay San Antonio, Pasig City, Philippines

Phone: 0999-994-9646 / 0999-220-9461
Email: philippines@smartairfilters.com
Alternative Email: info.inhailtrading@gmail.com